Frequently Asked Questions
Everything you need to know about GL.iNet networking solutions and orders.
What shipping methods do you offer and how long does delivery take?
We offer standard and expedited international shipping. Standard shipping typically takes 7-15 business days, while expedited shipping via carriers like DHL or FedEx usually arrives within 3-7 business days depending on your location.
Do GL.iNet routers come with a warranty?
Yes, all our hardware products come with a one-year limited warranty from the date of purchase. This covers defects in materials and workmanship under normal use.
What is your return policy for open-box items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of receipt for a refund, subject to our return processing terms.
Are GL.iNet routers compatible with major VPN providers?
Absolutely. Our routers run on OpenWrt and support OpenVPN and WireGuard. They are compatible with over 30+ popular VPN service providers, allowing for easy configuration via our web admin panel.
How do I receive firmware updates for my device?
Firmware updates can be downloaded directly through the router's Admin Panel under the 'Upgrade' section. We regularly release updates to improve security, stability, and add new features.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your region to ensure a secure checkout process.